FAQ

Solutions for connection errors

The installation procedure has been completed on PC and then try to plug the the Blackey Device into the computer USB port.
However, the Blackey program is unable to generate the QR code.
This problem occurs may due to “IP conflict”.
Solution for IP conflict, please turn off internet on pc, and replug Blackey Device.
When QRcode is generated, try to manually adjust the IP address.
(Default) Assign Blacklink Address is 192.168.200.1
Please try to change the IP address: 192.168.xxx.1, or 172.xxx.xxx.1
For example, 192.168.120.1 or 172.16.10.1
so as to avoid using the same network segment
Reconnect now!